Every day help for our customers
We’re here to assist you daily at Cafeens. Have questions about orders, cashback, or our marketplace? Our responsive support team is ready to help. Your satisfaction is our priority—get in touch, and let’s make your coffee experience outstanding!
If you need more help
Have further questions or concerns? Reach out to us anytime at Support Portal.
We’re here to assist you, ensuring your Cafeens experience is seamless and enjoyable. Your satisfaction is our priority, and we’re just an email away to make your coffee moments exceptional.
- Simply, depending on your Cafeens engagement level, you can enjoy up to 10% cashback directly in your wallet. This cashback is yours to use at any coffee shop you prefer, adding an exciting touch to your Cafeens experience!
1. How can I enroll in the program? By placing an order through the Cafeens App, you are automatically enrolled in the Cafeens Rewards Program.
2. What benefits does the Rewards Program offer? When you order from a Cafeens Shop with a Rewards Program, you accumulate beans specific to that shop with every purchase. These beans unlock rewards, including free items at checkout and discounts on all your orders.
3. How do I earn rewards? The more coffee you order through the Cafeens App, the more beans you collect. As you collect enough beans, you progress to higher levels, unlocking exclusive rewards set by Cafeens Shops. Make sure to order from coffee shops participating in the Cafeens Rewards Program.
4. Are all items in my cart eligible for bean collection? You earn beans on all items in your cart except those paid for using rewards or vouchers.
5. How can I utilize my Cafeens Rewards? Once you unlock a reward, you can use it for your next order. Access your rewards on the app, select the number of rewards you wish to apply, and click “redeem.”
6. Will I earn rewards if I apply a voucher code? You earn beans only on the remaining amount after the voucher code is deducted.
7. Where can I view my collected beans? Visit your Cafeens profile and click on the Rewards option to view the beans you’ve collected. Stay updated on your rewards and enjoy the perks of being a Cafeens member!
- At Cafeens, we provide a range of hassle-free payment methods tailored to your needs. You can conveniently pay using major credit and debit cards, popular mobile payment apps, and secure online gateways.
- Plus, with our emphasis on user flexibility, we offer the option to top up your Cafeens Credits seamlessly. This unique feature ensures you always have credit at your fingertips, enhancing your Cafeens experience. Your coffee enjoyment is just a top-up away!
Welcome to Cafeens Rewards, where your loyalty journey is redefined! Bid farewell to old-fashioned punch cards and embrace a modern way to earn rewards. With every Cafeens App order, you collect beans. The more beans you gather, the higher you climb in our exclusive tiers: Explorer, Adventurer, Connoisseur, and Master. Each tier unlocks a world of unique benefits at your favorite Cafeens Shops.
- In the Explorer tier, dive into exciting discounts on every order. As an Adventurer, enjoy the freedom of multiple orders with complimentary delivery. Become a Connoisseur and savor delightful perks like free food and drinks. When you reach the prestigious Master tier, revel in extra beans on your special day. Cafeens Rewards ensures your loyalty is generously acknowledged, enhancing your Cafeens experience to new heights.
Gift Cards Gift the joy of Cafeens—there’s no better present.
Discover Impress your loved ones with our personalized gift cards, created just for your special moments.
Sending Gift Cards Select a design, complete the required details, and share our custom gift cards via email or messages with your family or friends.
Redeeming Gift Cards Upon receiving the gift card link, a single click will promptly redeem the card in your Cafeens account. It’s a delightful surprise in just a click!
1. How do I utilize the gift card? Once you’ve redeemed a gift card in your account, it will automatically appear as a payment option when you make a purchase on the Cafeens App.
2. Where can I apply the gift cards? Gift cards are applicable to all orders made through the Cafeens App, excluding those placed in Cafeens Market.
3. Can gift cards be used at any coffee shop? There are two types of gift cards: generic and brand-specific. Generic gift cards can be used across all available coffee shops. Brand-specific gift cards, on the other hand, are limited to the mentioned brand.
4. Is it possible to transfer redeemed gift cards to other Cafeens accounts? Gift cards can be utilized for any orders on the Cafeens App, except those made in Cafeens Market. They are non-transferable between Cafeens accounts. Enjoy the ease of using your gift cards exclusively within the Cafeens coffee network!
Streamlined Payments, Swift Orders!
Explore Elevate your Cafeens experience by topping up your Cafeens Credits. Enjoy a quicker, simpler payment process, enabling faster ordering and payments with Cafeens Credits!
Earn and Use Credits Boost your Cafeens Credits by topping up or sharing the Cafeens App for unlimited credits. Activate the “Use Credits First” feature to effortlessly make Cafeens Credits your primary payment method. Enjoy seamless transactions at your fingertips!
1. How can I add credits to my account? Cafeens Credits can be added by choosing from the available fixed amount options or by entering your desired top-up amount directly from the main page.
2. Where are my Cafeens Credits applicable? Your Cafeens Credits can be utilized for all orders made through the Cafeens App, except for those placed in Cafeens Store.
3. Is it possible to share my Cafeens Credits with another account? Cafeens Credits are non-transferable and cannot be exchanged for cash. They are exclusively meant for your personal use within the Cafeens platform. Enjoy the convenience of using your credits for a seamless coffee experience!
Understanding your unique coffee needs, Cafeens Market is tailored to cater to every aspect of your brewing journey.
1. Beans: For the aficionados who savor the essence of coffee, our selection of specialty beans offers a diverse range, each roasted to perfection. Whether you prefer a bold espresso or a smooth blend, find your perfect match and elevate your coffee experience.
2. Machines: For those embarking on their barista journey, our variety of coffee machines is designed to meet all levels of expertise. From beginners seeking simplicity to experts aiming for precision, discover the ideal machine to brew your coffee to perfection.
3. Accessories: Perfect your brewing technique with our wide array of coffee tools and accessories. Whether you need filters, grinders, drippers, or other essentials, we have everything you require to master the art of coffee making at home. Elevate your skills and create a cafe-quality experience.
4. Merchandise: For coffee enthusiasts looking to embrace the ambiance of a coffee shop, our branded merchandise brings the cafe vibes to your home. Choose from our stylish range of coffee-themed items and enjoy your favorite brew in an atmosphere that resonates with your passion for coffee.
At Cafeens Market, your coffee journey is our priority. Discover the perfect products tailored to your preferences, ensuring your every brewing need is met with quality and style.
1. How can I make a purchase from Cafeens Market? Simply navigate to the Cafeens Market section within the app, explore the available items, add your desired products to the cart, and proceed to checkout to place your order hassle-free.
2. When can I expect my Cafeens Market order? Once you’ve placed your order on the Cafeens App, your Cafeens Market items will be delivered within a maximum of 48 hours, ensuring a swift and convenient experience.
3. Can I include items from different coffee brands in one order? Certainly, you have the flexibility to choose and purchase items from various coffee brands within a single order. Enjoy the convenience of diverse selections in one go.
4. Is there an option for self-pickup from the coffee shop? Cafeens Market orders are exclusively for delivery and cannot be picked up. The items you select will be brought directly to your doorstep, enhancing your Cafeens Market experience.
1. How does onboarding work with Cafeens? Joining Cafeens is effortless. All we need are your scanned menu, item images, and logo, along with your branch details. Once we receive this information, our content team will reach out to keep you updated until your store is live on our app. Typically, it takes about 5 business days from the receipt of all details to the creation of your live store on our app.
2. Will I have access to customer details? We prioritize transparency with our partners. You’ll receive individual transaction details of each unique customer as part of our month-end reporting. However, in adherence to GDPR regulations, we do not share the contact details of customers who have registered with Cafeens App.
3. How can I run promotions with Cafeens? Cafeens fully supports its partners in running promotions on our app. You can collaborate with us for joint promotions, offering options like price reductions, buy-one-get-one offers, discounts on combo items, and more. We also promote these partner promotions on our social channels at no additional cost.
4. What’s the customer support process at Cafeens? Customer satisfaction is paramount at Cafeens. We have a dedicated team of customer service agents ensuring every order is monitored closely. Should any issues arise, our agents will proactively reach out. Additionally, for our vendor partners, dedicated account managers are always just a phone call away, providing tailored support whenever needed. Your customers’ satisfaction is our shared priority.
- At Cafeens, we value our partners’ commitment and dedication. As a Cafeens Partner, you’re entitled to the Cashback Promise, an exclusive benefit designed to enhance your business. Yes, you read that right—partners receive cashback up to 3% of every order made through our platform. This cashback isn’t just a benefit; it’s a strategic tool. These earnings can be utilized as marketing giveback credits, enabling you to reinvest in promoting your offerings and engaging with your customers more effectively.
- This initiative underscores our dedication to fostering a mutually beneficial partnership. We believe in rewarding your partnership with tangible benefits, helping you grow your business while offering exceptional experiences to your customers. Cafeens is not just a platform; it’s a supportive ecosystem where your success is our priority. Join us and experience the power of partnership with Cafeens today.
