Customer and Vendor Support Officer

Join Cafeens, a cutting-edge platform transforming the coffee industry. We’re looking for a dedicated Customer and Vendor Support Officer to join our team and deliver exceptional support to both customers and vendors.

Position Overview:

As a Customer and Vendor Support Officer at Cafeens, you will be the frontline advocate for our customers and vendors. You’ll handle inquiries, provide assistance, and ensure a seamless experience for both parties. Your role will be critical in maintaining positive relationships and fostering trust with our users and partners.

Responsibilities:

• Act as the primary point of contact for customer and vendor inquiries via various channels (phone, email, chat).
• Assist customers and vendors with account setup, troubleshooting, and general inquiries.
• Resolve issues and complaints promptly and professionally, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to escalate and resolve complex issues.
• Provide product and service information to customers and vendors.
• Maintain accurate records of interactions and transactions.

Requirements:

• Bachelor’s degree in Business Administration, Communication, or a related field (or equivalent work experience).
• Proven experience in a customer or vendor support role, preferably in a tech or e-commerce environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using customer support software and CRM tools is a plus.
• Empathetic attitude and patience when dealing with customers and vendors.